Update Regarding Login and Trade Block Issues

Dear Maplers,

We have been investigating the recent trade block and login issues that players experienced after the January 14th maintenance. We identified that the issue was caused by a change made to the Sweet Chocolate quest item from a previous Maple World’s Sweet Valentine's Day event. In order to resolve these issues with the item, we have removed these items from all players in all worlds. In addition, players who were previously trade blocked as a result of this issue after the January 14th maintenance, will be unblocked. Players who experienced issues logging Cheap MapleStory Mesos into their account as a result of this issue after the January 14th maintenance, should now be able to log into the game.

If you still continue to experience an issue in which you find your account trade blocked or cannot log in after the January 14th maintenance, please send a support ticket on our Customer Support site: https://support-maplestory.nexon.net/hc/en-us

We apologize for the inconvenience and thank you for your patience as we worked to identify and resolve this issue.

Sincerely,

Character Restriction Schedule

We’re excited to have had such an incredible beginning to the Blade & Soul Head Start period for Founder’s Pack owners. While we’re continuing to monitor the game service, by and large the only service issue we’ve been tracking has been that a large number of people are congregating on just a couple servers out of all of those available, resulting in some high wait times to play on those servers. To help ensure player populations are Cheap Blade And Soul Gold evenly spread out across all servers, we will be implementing a rotating schedule that will restrict the creation of new characters per server. Please see the below schedule for the times in which new characters cannot be created for each server.

This only affects players that do not have existing characters on the restricted servers. We’ll be continuously evaluating the rotating schedule and adjusting accordingly.

Schedule Override:

The below schedule may be adjusted in real time during peak time. Even if a server is listed as restricted below, it might actually be open and likewise, even if a server isn't supposed to be restricted at a specific time, restrictions might be put in place.

In order to get the latest information on which servers are available and Blade & Soul Gold which aren't, please make sure to read the thread below. We will keep updating that thread in real time as the situation evolves.

Thank you for your understanding.
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